Check out some very efficient chatflows for different scenarios.
Common chatbot scenarios:
- Surface marketing collateral
- Capture leads
- Book meetings
- Create customer service tickets
Recommendations of chatbots to an all-in functionality to capture customer questions:
- Book meeting
- Update on order
- Categories Chat (gives client the option to choose between different categories and depending on their choice, another action is triggered)
In case you have a knowledge base on your website, frequently asked questions are already covered. We can bridge this Knowledge Base as an answer to questions that are asked in the chatbot, as a redirect.
The perfect solution for this is the “knowledge base + chat” chatbot. This can be done through a live chat or a bot.
Especially when an initial stage of implementing chatflows, it is beneficial to collect customer’s opinions on the functionality of these.
It is possible to have a CSAT at the end of the chatflows to check if customers are satisfied or not with the live chat/bot.