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How to use Coaching Playlists in HubSpot? 3 examples

3 min read
29 June 2023

Coaching playlists in HubSpot is a relatively new feature within HubSpot. How can this tool be useful for your company and how to use it? In this blog we will provide you with all the ins and outs of coaching playlists. 

What are coaching playlists exactly?


Coaching playlists are playlists that contain complete or clipped call recordings. These playlists can help training your team members as your team gains insight in soft skills and selling tactics by looking/listening to the recordings. You can create multiple folders to make sure different areas of training are organized. Be aware that at the moment coaching playlists is a beta functionality only available for Sales and Service Hub pro. 

Where can you find it?

There are two ways in which you can find the coaching playlist within HubSpot. You can go to contacts > calls and then click playlists at the top right. The other way to get there is by clicking on sales > coaching playlists. Within the tool you can create playlists, add them to a specific folder and select who can see the playlist (specific people or teams only or everyone). 

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3 examples of how coaching playlists can be useful:

Coaching playlists can be a game-changer for your company in terms of training and development. Here are three specific examples of how coaching playlists can be useful:

Sales process/new hires
Coaching playlists can be a powerful tool for onboarding new hires and getting them up to speed on the sales process of your company. By creating a playlist for exemplary sales calls, new hires can gain insights into the best selling techniques and learn from successful recordings. This not only helps them develop their skills but also helps them understand the culture and values of the company. By listening to the best sales representatives in action, new hires can quickly adapt to the company's sales process and start contributing to the team's success. Also, this approach can help new hires feel more confident and prepared when they start making their own calls, which can lead to quicker results and better performance. Overall, using coaching playlists for onboarding and training new hires is a great way to set your team up for success and ensure that everyone is working towards the same goals.

Skill development
By saving pieces of recordings for skill development, you can create a personalized training program for each team member that focuses on their individual strengths and weaknesses. For example, if one team member struggles with objection handling, you can create a playlist of recordings that demonstrate effective objection handling techniques. This allows them to focus specifically on the skill they need to improve and avoid wasting time on irrelevant recordings. By providing targeted training, you can help your team members develop and become more successful in their role. This can lead to increased confidence and ultimately, better results. Ongoing training and development opportunities can also help increase employee retention and build a strong, dedicated team.



add-to-playlist-1


Internal team training
If you save challenging customer scenarios and exceptional product demos in a separate folder, it's important to take the time to really analyze and learn from them. Schedule regular sessions with your team to review the recordings together and discuss what went well and what could be improved. This not only encourages collaboration and knowledge sharing between team members but also creates a culture of continuous improvement. By learning from each other's successes and challenges, your team can continuously improve. By making use of coaching playlists in this way, your team can become more efficient, effective, and successful in their roles.

Overall, coaching playlists is a useful tool that can be tailored to fit the needs of your company. By using coaching playlists, you can help your team members improve their skills, develop and work together more effectively.