HubSpot Service Hub

What is HubSpot Service Hub?

Optimize your customer service

In recent years, we have seen a shift in the contact between companies and customers. People have more alternatives, more control and higher expectations. Customers also no longer accept being addressed with standard call scripts, queues and impersonal contact.

This is why HubSpot has launched HubSpot Service Hub, a handy set of service tools that help customers get help faster and better while leaving your customer service team more time for personal contact.

Respond more quickly
Set up smart self-service
Increase your team’s efficiency

The right tools for every phase

Support

Increase the capacity of the support team through automation and self-service.

Helpdesk & Tickets
Knowledge Base
Live Chat

Onboard

Improve cooperation by bringing teams and tools together.

1-on-1 video calls
Shared inbox
Team management

Grow

Identify opportunities to improve your customers’ experiences.

Conversation intelligence
Customer satisfaction surveys
Forecasting

Customer service

Customers expect more

Today, customers expect solutions within minutes and 24/7 personalized service through various channels. However, most customer service agents are overwhelmed when trying to meet these growing demands because their tools and data are scattered across multiple sources.

Service Hub brings all data and channels together on one CRM platform, so you can efficiently acquire, support, retain and grow your customer base. The result? More satisfied customers at every stage of their journey.

More about customer satisfaction

Respond faster and better!

Spend more time helping customers. Add live chat to your website for quick interaction with customers. Complex questions can easily be logged as tickets and assigned to the right team members. In this way, questions are given the right priority, remain organized and can be accessed in a central location.

Popular features

Reporting dashboards
Live chat
Ticketing

Ask about the possibilities

Increase productivity

Keep the team organized and working efficiently by ensuring that every user has access to the right resources.

Popular features

1-on-1 video chat
Shared inbox
Team management

Ask about the possibilities

Growth through happy customers

Be proactive in collecting feedback to really understand and respond to customer needs. With HubSpot's feedback tool, you can easily send out surveys. Use the suggestions to get more reactions. You can easily measure the effect of your efforts with HubSpot's built-in reporting tools.

Popular features

Conversation Intelligence
Surveys
Forecasting

Ask about the possibilities

What can HubSpot Service Hub do for you?

Service Hub in practice

Service software that helps you perform seamless onboarding, offer flexible customer support and immerse yourself in customer relationships. Service Hub delivers efficient end-to-end service that will delight lots of customers.

Schedule a demo

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Could HubSpot Service Hub be right for you?

HubSpot Service Hub Onboarding

Once the choice for HubSpot has been made, the tool must be set up correctly for your business. We will guide you through the entire process and ensure that your data is properly entered in the HubSpot system.

Find out more about HubSpot Onboarding

Learn more about Service Hub

HubSpot Service Hub Training

Dive deeper into Service Hub with HubSpot Training. The course will help you understand more about the use of services in HubSpot and how all the tools work together.

Learn more about HubSpot Training